Particles Plus instruments allow for extensive remote diagnostics over an IP connection from anywhere in the world. This feature allows Particles Plus authorized technical staff to access the instrument and diagnose issues quickly, often without having to send the instrument in for service. This feature also allows for field-upgrades of the instrument software so updates and new capabilities can be added as they become available.
User questions about the operation of an instrument can be addressed remotely by a qualified technician. The remote diagnostics allows for the technician to access the instrument remotely to review the configuration and hundreds of internal parameters within the instrument. If there’s an issue it often can be diagnosed and addressed remotely.
If the decision is made to have an instrument reconfigured to add features or to change the basic performance level, this can achieved by contacting Particles Plus. A configuration file can be provided that will modify or upgrade the instrument, for example reconfiguring a 3 channel instrument to a 6 channel instrument.